El Mejoramiento de procesos y la Atención al cliente de la empresa Pieles Ortiz en la ciudad de Ambato.

Abstract

COMPANY FUR ORTIZ City Ambato sells leather, currently has 230 external customers nationwide and expanding international market with products of excellent quality and durability. This work is developed from the need to design a quality control tool to help the company become more competitive, this will be achieved by offering the customer a finished product with excellent features that meet high quality standards, in this way He achieved compete both nationally and internationally. It is necessary for the company in a successful way to control all processes that focuses on the customer, so there are no delays in orders, loss of customers; damaging the image of the company. The proposal is focused on designing a tool for quality control within the company that will allow our customers loyalty and therefore increase market share with products of high quality standards.