Las Normas calidad ISO 9001:2015 y su relación con la Competencia de la empresa Creaciones Luigi de la ciudad de Ambato.

Abstract

Creaciones Luigi de Ambato has been dedicated to making shirts to retail and wholesale for 26 years, during which experienced standards ISO 9001: 2008, now sees the need to implement the new standards, the ISO 9001: 2015 to regulate the system of quality management since this standard be the one to replace the ISO 9001: 2008. For this reason, this research work has been directed to the study of the use and application of standards ISO 9001: 2008 in production processes, in order to propose strategies to increase the level of sales and hence be more competitive. The results of field research conducted to common customers of the company determines that a planning production processes, and any activity that will improve the competence of the company is made, respondents considered these factors as failures the company has. Po therefore the result of this study led to an alternative design solution "Continuous Improvement Model of Quality Management System ISO 9001: 2015, to maximize production and improve the market share of the Company Creations Luigi, It is considered to be necessary to optimize production processes and in this way contribute to the improvement of product quality and so the company to compete with others.