Implementación del Sistema de gestión de calidad bajo norma NTE INEN-ISO/IEC 17025:2006 para la optimización de procesos en Ecuachemlab Cía. Ltda., laboratorio químico y microbiológico del Ecuador.

Abstract

In a competitive market a global scale. It offers a permanent quality in every product and service. It is essential to have a quality management system that can satisfy the demands of consumers for processes performed in ECUACHEMLAB Cía. Ltda. with the implementation of NTE INEN ISO / IEC 17025. 2006; that allows to establish their ability to compete as a chemical laboratory and microbiologist, which can provide customers with a guarantee that their product went through reliable tests, thus ensuring reliability of these. The Quality Management System was implemented according with the requirements established in NTE INEN ISO / IEC 17025, for the standardization of processes. 10% was satisfactory, but 90% are not adequately fulfilled. However they did related activities with the job and there was documentation or fulfill, with the generation of necessary documentation such as Quality Manual, procedures, records and other documents for application in Ecuachemlab Cia. Ltda. The system Quality Management was implemented, maintaining order, control and uniformity in all processes and possible actions to take in case of raising singularities in the development of activities and finally the compliance of the QMS was verified through an internal audit, which found that 96% of criteria meet the requirements of SAE, while 3% of the criteria are documented defined but have not been implemented efficiently, and only 1% have activities that allow resolve even if not documented in any way, thus demonstrating the high performance of the QMS.