El clima organizacional y su influencia en la calidad de servicio del área de terapia física y rehabilitación en el Centro Médico Nuestra Señora de la Elevación.

Abstract

The present study was carried out at the Nuestra Señora de la Elevación Medical Center of the Diocese of Ambato and is linked to the Caritas Foundation involved at the level. Offering a good service is not a matter of making large investments, on the contrary it is about taking advantage of The resources that the organization has to become competent, working collectively with common goals and leaving aside the individual objectives. The patient or client perceives the behavior and the medical evolution from the time he / she enters the health institution until its completion of treatment, as a result, the traffickers have been discouraged to improve communication and education techniques towards patients, developing their skills To engage with them, encouraging participatory decisions and conveying respect and dignity. Being necessary the investigation concerning the quality of the service and in what way it influences in its the climate. The fundamental thing of the project lies in obtaining information about the quality of the service and the organizational climate being this newly internal user in the Medical Center Our Lady Of the Elevation. All the analyzes that are evidenced in the study, allow to contribute to the improvement of the service and to determine the difficulty from the medium where it is shown, to delineate instructional skills for professionals, managers and mainly the patient.