La Comunicación y su relación con la Satisfacción de los pacientes que acuden al Laboratorio Clínico del Hospital IESS Ambato.

Abstract

This research project is focused on communication and how they affect the satisfaction of patients presenting Clinical Hospital Laboratory IEES Ambato, which main objective is to determine the relationship between communication and satisfaction of patients who come to Clinical Laboratory of Hospital IESS Ambato. It maintains a qualitative and quantitative approach, the model will comply features such as participatory naturalist, internal humanistic and interpretive, as it is an investigation into a social problem, with research on the human factor, based on testing a theory integrated variables measured with numbers. What was evident dare a statistical tool, which helped survey the verification of the hypothesis. Allowing to conclude that it is necessary to carry out an alternative that contributes to the solution to the difficulties identified in this investigation. Based on the analysis it intends to carry out a training plan assertive communication.