Rediseño organizacional de los servicios administrativos de la Gobernación de Tungurahua – Ministerio del Interior

Abstract

The Tungurahua’s Government is a public entity attached to the Ministry of the Interior, whose mission is to direct and guide the policies of the National Government in the Province in order to ensure citizen security and social peace, through services provided to the community. Being a public institution of government, the Government of Tungurahua is subject to constant or sudden changes, which simultaneously usually cause inconveniences and influence the organizational-administrative management of the entity, as well as the quality of its services provided. Thus, the present research project has focused on making an organizational diagnosis of the institution focused on the administrative services provided, to determine the main drawbacks that arise in the exercise of their functions and establish the most appropriate solution to help resolve or minimize substantially the present difficulties. The information obtained from the results of the research indicate that, at a general level, the management of the administrative process in the institution is well accepted in the eyes of its servers, however, there are aspects that can be improved, mainly in terms of administrative services. it already refers to the application of complementary tools to the Process Management System that manages the institution. The proposal of the research project established to apply an organizational process tool that fits the current organizational management model of the institution, more specifically to a process manual, which will serve as a fundamental element that contributes to raising the level of organizational management - administrative of the entity, as well as to improve the quality of the administrative services provided to its clients.