Estrés laboral y su relación con el desempeño de los trabajadores

Abstract

The objective of this study was to determine the relationship between work stress and the performance of the workers of the Curtiduría Tungurahua company in the city of Ambato. This research is important, because, currently, work stress occurs at high inappropriate levels caused by psychosocial factors that influence the performance of employees. An investigation of a quantitative approach, of a bibliographical type, of a descriptive and correlational design that allowed obtaining the necessary skills for the development of the study, was proposed, for which a population of 82 men and 8 women was worked with, adding a total of 90 collaborators, both administrative as operational. Instruments were applied for the collection of information, which were the Work Performance Evaluation test of the Staff of the Autonomous University of Chihuahua and the MBI test (Maslach Burnout Inventory). For the data analysis, the SPSS statistical program was used, which allowed the generation of valid statistical data to calculate the correlation coefficient of the Spearman's Rho test, which allowed verifying the correspondence between the variables, whose result showed that if there is a relationship between work stress and employee performance, highlighting that the depersonalization dimension is more closely related to the dimensions: interpersonal relationships, teamwork and organization, presenting a statistically significant correlation (p < 0.05).