Gestión por procesos en la línea de producción de yogurt de la empresa PROALPI MILAC

Abstract

Nowadays and worldwide, managing processes has become the first step to improve the performance levels in all types of industries, so that companies are in a constant look for standardized guidelines that allow them to remain competitive in market, with sole purpose of satisfying needs, requirements and expectations of customers. Research development exposes a process management model for the yogurt production line of PROALPI MILAC company; the main problems of this organization lie in the fact that it does not define a standardized production due to the lack of key documentation that guides the operators to develop their activities in an optimal way, giving way to raw material waste increase and other resources related to production. The objective of this study is to provide the company with a documented process support with clear, concise and orderly information, so that operations can be performed in a systematic way; For this purpose, it was started by analyzing the current situation of the production line through a survey of information to identify the processes that are carried out for the yogurt manufacture, jointly with the process map of the company in order to have a concrete and global vision of all the processes of the organization, thus establishing mechanisms such as manuals, procedures, records and guides to better describe necessary tasks for yogurt production to improve the operators performance. For this reason, it is proposed to prepare a procedures manual for the yogurt production line to organize and structure the documented information of the organization; this document will also serve as a primary element of consultation, training and induction of workers.