Estrategias de comunicación asertiva de los profesionales de enfermería en la atención del usuario

Abstract

Objective: To analyze the communication between the nursing staff for a correct attention to the user through assertive communication techniques. Methods: Quantitative research, descriptive study, with a non-experimental cross-sectional design. Data collection was carried out by applying the survey "Assertive Communication Questionnaire modified by Berrocal" on the sample population consisting of 57 nursing professionals from different hospital services. Results: It was possible to observe assertive communication in 64.91% belonged to the average category and 35.09% to the inadequate level, in the same way in the different dimensions such as assertive strategies, assertive styles and precise communication, a predominance is evident. of the medium category followed by the inadequate level. Conclusions: The correct application of assertive communication has a positive influence both internally and externally, making it evident that a healthier work environment will directly benefit the quality and effectiveness of patient care.