Implementación de un manual de continuidad de negocio aplicable a instituciones financieras del segmento 3 reguladas por la Superintendencia de Economía Popular y Solidaria

Abstract

The objective of the research is to implement a business continuity manual applicable to segment 3 financial institutions regulated by the Superintendency of Popular and Solidarity Economy, in order to make known strategies to the people who are in charge of the IT departments of financial institutions to reduce the recovery times of services when there are short or long suspensions that may affect normal operation. The methodology that was considered is the bibliographic and field research, as well as the exploratory and descriptive one that allowed the researcher to have a judgment of the variables and take the right decision to raise the respective proposal. The results obtained reveal that the majority of the employees are unaware of systems and processes to face the fall of the computer system, there is no induction on these procedures to the personnel who enter to work in the institution. In relation to the conclusions, it refers to the recovery procedures in the event of the interruption of the operation in servers and main communications networks where they are prepared by means of the records that have been collected in past critical events, allowing the correction and implementation of new aspects that reinforce the strategies selected for each department of the financial institution. The business continuity manual will allow the personnel in charge of the departments to adequately manage the impact that the server crash causes on the financial institution.