Metodología para la gestión de riesgos de ti mediante la integración de COBIT 5 e ITIL V4 para el gobierno de TI de ferretería “Su Casa”

Abstract

Information technology is currently present in companies dedicated to commerce or services, as they need to effectively handle the information generated through their activities. In a highly competitive environment, information becomes the most important asset for any company, which must be kept secure and available only to authorized personnel. The use of information technology at the enterprise level brings benefits such as process automation, improved communications, and facilitating decision-making. However, there are also risks that, if not detected and mitigated in a timely manner, negatively affect aspects such as reputation, competitiveness, and reliability of the company, resulting in significant long-term economic losses. The purpose of this project is to propose a methodology for managing IT risks through the integration of COBIT 5 and ITIL v4 for the IT governance of "Su Casa" hardware store. For which a methodology was designed based on the best practices of the proposed methodologies. The objective of the methodology is to provide a clear guide for the identification, analysis, and management of IT risks.