Browsing by Author "Robalino Tibán Johanna Katherine"

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Gestión por procesos en la empresa “Fortecalza New Generation”
(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Robalino Tibán Johanna Katherine; Tubón Núñez Edith Elena
FORTECALZA NEW GENERATION, with more than 20 decades in the market, specializes in the manufacture of footwear, standing out for its innovation and wide variety of models. The objective of this research was to document and standardize the production process, in order to establish uniform procedures that contribute to the optimization and efficient workflow. The research begins by gathering information through an interview with the manager, identifying the current situation, where it is evident that the company does not have a process management model, lacks documented information and indicators, in addition, the activities are executed based on the experience or capabilities of the operator which leads to the inefficient execution of these. Once the context of the organization was identified, an ABC analysis was necessary to define the footwear model on which the project was focused. Consequently, the processes involved in footwear manufacturing were identified and classified into strategic, key and support processes, which were structured in a process map and characterized in the corresponding files. For a clear and structured visual representation of the flow of activities, analytical and synoptic flowcharts were developed that contributed to the standardization of the processes, and indicators were established to measure the performance of the production processes. Finally, the processes and procedures manual is designed, which includes key standardized information, providing the interested parties with the necessary guidelines for the correct execution of their activities, control and organization of the processes.