Browsing by Author "Sánchez Rojas Doménica Anais"

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    Sistema de gestión por procesos para el área de pintura de plásticos en la ensambladora de vehículos Ciudad del Auto Ciauto Cía. Ltda.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Sánchez Rojas Doménica Anais; Mariño Rivera Christian José
    The implementation of a standardized system has become a key strategy for optimizing operations. In this context, the present research, conducted within the framework of the automotive industry, proposes the establishment of a Process Management System based on the principles of the ISO 9001:2015 standard. This system serves as an improvement proposal for the Plastic Painting process at CIAUTO, a company located in Ambato that has been assembling vehicles since 2013. With activities spanning welding, painting, assembly, and testing lines, the primary objective is the standardization and documentation of processes to enhance efficiency and productivity while fostering a culture of continuous improvement. The initial analysis of the company’s situation was conducted through direct observation and an interview with the head of the Painting Plant. This analysis identified several issues, including the absence of documented procedures, non-compliance with operational sequences, and tasks performed empirically. These shortcomings resulted in unproductive times, defective products, and a lack of controls to evaluate process performance. For the study, the SWM G01-F model was selected due to its workload demands. Processes were classified by developing a flow diagram and process characterizations using SIPOC diagrams, which identified suppliers, inputs, processes, outputs, and customers. Furthermore, detailed work instructions were created for the 13 operations. To standardize the process, standard times were determined, and a line balancing chart was developed to ensure an efficient distribution of tasks, minimize idle times, and guarantee a continuous flow between stations. Weaknesses were identified, and specific improvements were proposed for the system. Finally, a process and procedure manual were developed to serve as a guide for staff training. This manual includes detailed descriptions of activities as well as records for monitoring the production system. The focus is on continuous improvement, compliance with quality standards, and customer satisfaction.