Gerencia de Instituciones de Salud

Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/6568

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    Satisfacción laboral y su incidencia en la productividad de Laboratorios LATURI CÍA. LTDA.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Cruz Ati, Paulina Fernanda; Jordán Vaca, Jorge Enrique
    Considering job satisfaction and productivity as one of the most important elements in business and institutional life, the present research aimed at determining Labor Satisfaction and its impact on the productivity of Laboratories Laturi Cía. Ltda., Through a systematic investigation where first a field survey was carried out based on the activities implemented and executed in the research, collecting information that helps us determine the employees' work performance. Next, we conceptualize and determine the new indicators of job satisfaction followed by a statistical analysis of a study of samples, starting from the hypothesis, ie assumptions whose validity can be confirmed or rejected; the same were evaluated by the chi-square statistical test where it was determined that the factors that influence employee satisfaction of the company employees are: perceived salary, physical environment and space in their workplace, training opportunities in the workplace company, promotion promotion opportunities, personal relationships with their superiors, equality and justice of personnel, participation in decision-making, fulfillment of the labor supply contract, likewise it was determined that the factors that affect the productivity of the company are: interpersonal relationships with their peers, physical and administrative control over material, equipment and appliances under their responsibility, punctuality in the delivery of assigned work, overcoming established goals, ability to deal with labor issues under pressure . Subsequently it is proposed to implement a solution proposal that constitutes in "Training and continuous measurement of the productivity performance of the company Laboratories Laturi Cía. in which the solutions of the researcher are presented to the problem detected and with which the pertinent indications are made to ensure that this problem is not repeated again and primarily that Labor Satisfaction and the productivity of the company improves greatly.
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    Evaluación de la calidad de atención y la satisfacción del cliente de los Centros de Salud Tipo C en la Zona 3 del Ecuador
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Jaya Veloz, Erica Mariela; Córdova Aldás, Víctor Hugo
    This research aims to examine the quality of care and customer satisfaction of the C-type health centres in zone 3 of Ecuador; for which the survey technique was used specifically managed the model SERVQHOSE-E, which is a validated version for health services, this model allowed to gather information on the perception of users in different aspects, for which It was also used the scale of Likert where the perceived quality was measured, the data of opinion and data demographic. The survey was applied to users of the Lizarzaburu Health Center in the city of Riobamba, and evidenced different aspects such as security, empathy, satisfaction, tangible elements; This information allowed the design of strategies for the management of competencies in the different units aimed at offering a high quality service level seeking the satisfaction of the user. The methodology used in the research process was based on a descriptive study of cross-sectional and quantitative in the same one that considered to all the population that graduated daily of the services of the center of Health type C. For the elaboration of the respective proposal has been considered the cycle of Deming (plan, do, verify and act), which is related to the ISO 9001:2015 in the aspects of performance evaluation and continuous improvement. With the implementation of each of the strategies raised it is expected that the attention provided by the staff of the center of Health Lizarzaburu improve considerably, so that the users feel satisfied; In addition, the evaluation of the staff is intended to be in continuous and constant training providing adequate attention and focused on the new medical and technological advances, becoming the basis for the continuous improvement of the Institution.
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    La Comunicación y su relación con la Satisfacción de los pacientes que acuden al Laboratorio Clínico del Hospital IESS Ambato.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Moreno Castillo, Maribel Jackeline; Chávez Yépez, Howard Fabián
    This research project is focused on communication and how they affect the satisfaction of patients presenting Clinical Hospital Laboratory IEES Ambato, which main objective is to determine the relationship between communication and satisfaction of patients who come to Clinical Laboratory of Hospital IESS Ambato. It maintains a qualitative and quantitative approach, the model will comply features such as participatory naturalist, internal humanistic and interpretive, as it is an investigation into a social problem, with research on the human factor, based on testing a theory integrated variables measured with numbers. What was evident dare a statistical tool, which helped survey the verification of the hypothesis. Allowing to conclude that it is necessary to carry out an alternative that contributes to the solution to the difficulties identified in this investigation. Based on the analysis it intends to carry out a training plan assertive communication.