Gerencia de Instituciones de Salud

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Subject: search.filters.subject.SATISFACCIÓN

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    Evaluar la calidad de atención y la relación con la satisfacción del usuario externo final de la red pública integral de salud, en SOLCA Tungurahua en el servicio de hospitalización
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Barahona Alvear, Sandra Elizabeth; Villalba Miranda, Raúl Francisco
    Introduction: By the rise of the competition, quality should be the goal that the entire company, service or product reach, if you want to have the consumer, customer or user acceptance, which does not differ in the health sector, where it is indispensable. Establish the quality of the services, and as you have acknowledged that the patient's perspective is a fundamental pillar in this process, it is very feasible to assess the satisfaction of the user of SOLCA Tungurahua's health services as a means to determine their quality. Objective: To determine the satisfaction of the end user of the RPIS has a relation with the quality of the health services of SOLCA Tungurahua, in hospitalization, in 2014. Design: We analyzed the data taken from the satisfaction survey of the MSP, performed A Patients hospitalized in SOLCA Tungurahua, so it is retrospective, and in addition, this is a snapshot of reality at a set time, is observed and cross-section study. xvii Patients: The MSP derived 3352 patients to SOLCA Tungurahua, in 2014, who answered the satisfaction survey, being this the population of the present study. From which 345 surveys were extracted, which are the example of this work. Results: Of the 345 people who completed the surveys, 69 percent were patients. The mean age was 55.12 years, being the largest percentage of the group over 60 years old with 38.8 percent. 77.4 percent were women. 76.2 percent of the patients treated at SOLCA belonged to the MSP. 80.58 percent waited less than 30 minutes before bed testing. 87.5 percent rated the deal awarded as very good. At 88.99 percent if you were given duties and rights as patients. Of 91.88 percent of the patients were given information about the procedures performed, 93.62 percent of the patients received informed consent prior to performing any procedure, and 91.88 percent of whom recommended this institution. Conclusions: With a 95 percent safety, it is demonstrated that the quality of the health services of the borrower SOLCA Tungurahua is related to the satisfaction of the final f user derived from the RPIS, in the year 2014.
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    Evaluación de la calidad percibida por el usuario externo en la farmacia de consulta externa y su incidencia en la imagen institucional del Hospital IESS Ambato
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Salazar Altamirano, Marcia Lorena; Jiménez Castro, Wilson Fernando
    This research was developed at the pharmacy Outpatient Hospital the Ecuadorian Institute of Social Security in the city of Ambato, where it was detected as the main problem the poor care provided external customers causing dissatisfaction them, adding to this problem other factors such as; the poor training of customer personnel area under study, the lack of a manual process, among others. The main objective being to determine the quality perceived by the external user in the pharmacy and its impact on the institutional image of the IESS Hospital Ambato. As well as identify the factors that affect the quality of service provided to external customers, determining their expectations and how this affects the degree of satisfaction in the Institutional Image and establish alternatives to improve service quality in dependence investigated The evaluate the quality of service received and determine the degree of satisfaction of external customers allows for alternatives to improve service based on the ISO 9001-2008 quality standard.
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    La Comunicación y su relación con la Satisfacción de los pacientes que acuden al Laboratorio Clínico del Hospital IESS Ambato.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Moreno Castillo, Maribel Jackeline; Chávez Yépez, Howard Fabián
    This research project is focused on communication and how they affect the satisfaction of patients presenting Clinical Hospital Laboratory IEES Ambato, which main objective is to determine the relationship between communication and satisfaction of patients who come to Clinical Laboratory of Hospital IESS Ambato. It maintains a qualitative and quantitative approach, the model will comply features such as participatory naturalist, internal humanistic and interpretive, as it is an investigation into a social problem, with research on the human factor, based on testing a theory integrated variables measured with numbers. What was evident dare a statistical tool, which helped survey the verification of the hypothesis. Allowing to conclude that it is necessary to carry out an alternative that contributes to the solution to the difficulties identified in this investigation. Based on the analysis it intends to carry out a training plan assertive communication.
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    Diagnóstico de la calidad de atención médica y su incidencia en la satisfacción del paciente en el Centro de Salud Quero en consulta externa.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud, 2016) Valle Galarza, Edisson Geovanny; Mejía Vayas, Carlos Vinicio
    This research aims to analyze the quality of medical care in the outpatient service Quero Health Center regarding patient satisfaction. We talk about the importance of the National Plan for Good Living as a tool designed to create public policy with management and public investment. It is also mentioned on the MAIS which is the model of comprehensive health care and constitutes a set of policies, strategies, guidelines and tools focused on Family, Community and Intercultural health complementing, organizes and decongest the National Health System. It also focuses on provision and quality of health services is the department in charge within the Ministry of Public Health to monitor and track all processes in health are made with quality in patient welfare. Regarding the experimental part of the degree of satisfaction it is analyzed in relation to the mode of attention. With this research is to improve the institutional image of Quero Health Centre through the welfare of the external user. Through satisfaction surveys was observed and analyzed the most important factors affecting the quality of health care among them are: waiting times, treatment, infrastructure, explanation, etc. which directly they influenced the patient satisfaction. With this background it is concluded that there are several aspects to correct highlighting as a fundamental part in the quality of care the patient-physician to do a guide to improve the quality of care following key points and fundamental as proposed dialogue: trust, empathy, humanity, openness and respect. Finally, a guide aims to improve the quality of health care which includes monthly monitoring reflected the degree of care, ongoing training that will allow updating and strengthening the knowledge of physicians and respect and equal promoted in the deal . With the implementation of this Guide seeks to correct and give quality care to patients Quero Health Center.