Gerencia de Instituciones de Salud

Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/6568

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    Calidad en el servicio de salud y la satisfacción de los usuarios externos en el Área de Emergencia del Centro de Salud Tipo B Patate
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Escobar Rivera, Marco Vinicio; Jiménez Silva, Walter Ramiro
    The physical and emotional well-being of the human being is one of the main priorities of the health sector, in times past no existence equal rights for effort not all sectors had access to health law was violated by the lack of equality And mainly the economic deficiencies of the population, nowadays the rights of health are seen as a necessity which must be given a timely response also to it also the development of a nation. Unfortunately the economic situation that the country visibly affects the health sector that we do not have the supply of medical supplies necessary to provide quality care to people who require care, the infrastructure of a health center is not always subject to A The needs of the community, the lack of personal doctor for the various pathologies all this adds a set of adversities in the health sector. However, men seeking strategies to provide quality interventions to users through techniques such as the implementation of codes of ethics, the manual of comprehensive health care (MAIS), and personal health training for the purpose of Give answers to the community. Thus, the satisfaction of users has not been affected by any of their expectations when they are taken care of in the area of health, so if we emphasize the situation in the emergency area.
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    Diagnóstico de la calidad de atención médica y su incidencia en la satisfacción del paciente en el Centro de Salud Quero en consulta externa.
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud, 2016) Valle Galarza, Edisson Geovanny; Mejía Vayas, Carlos Vinicio
    This research aims to analyze the quality of medical care in the outpatient service Quero Health Center regarding patient satisfaction. We talk about the importance of the National Plan for Good Living as a tool designed to create public policy with management and public investment. It is also mentioned on the MAIS which is the model of comprehensive health care and constitutes a set of policies, strategies, guidelines and tools focused on Family, Community and Intercultural health complementing, organizes and decongest the National Health System. It also focuses on provision and quality of health services is the department in charge within the Ministry of Public Health to monitor and track all processes in health are made with quality in patient welfare. Regarding the experimental part of the degree of satisfaction it is analyzed in relation to the mode of attention. With this research is to improve the institutional image of Quero Health Centre through the welfare of the external user. Through satisfaction surveys was observed and analyzed the most important factors affecting the quality of health care among them are: waiting times, treatment, infrastructure, explanation, etc. which directly they influenced the patient satisfaction. With this background it is concluded that there are several aspects to correct highlighting as a fundamental part in the quality of care the patient-physician to do a guide to improve the quality of care following key points and fundamental as proposed dialogue: trust, empathy, humanity, openness and respect. Finally, a guide aims to improve the quality of health care which includes monthly monitoring reflected the degree of care, ongoing training that will allow updating and strengthening the knowledge of physicians and respect and equal promoted in the deal . With the implementation of this Guide seeks to correct and give quality care to patients Quero Health Center.