Ciencias de la Salud
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Item FACTORES QUE INFLUYEN EN LA SATISFACCIÓN DE LOS PACIENTES EN LA ATENCIÓN DE ENFERMERÍA – UNA REVISIÓN DE LA LITERATURA(2025-06-17) Moreta Puca, Luis Fernando; Manzano Quisimalin, Devora Estefanía; Universidad Técnica de Ambato / Facultad de Ciencias de Salud / Carrera de EnfermeríaSatisfaction can be defined as the difference that exists between the expectations presented by the patient with the perception or care they truly received. This concept is highly complex since it is directly related to a number of factors, including: experiences that has been previously received, expectations, lifestyle, socioeconomic level and very important values, the health system focuses exclusively on user satisfaction since it is an indication of comfort, permanence, control and implies greater demand for services. A bibliographic review is carried out where information was collected and a documentary technique was used, through scientific search engines available on the web, such as articles and publications of a scientific nature that correspond to databases such as: Scielo, PubMed, ScienceDirect, ResearchGate. Allowing an answer to the research question: What are the factors that influence patient satisfaction with nursing care? The PRISMA 2020 methodology was used for literature reviews. Finally, it was shown that in more developed countries, adequate infrastructure, sufficient personnel; They have a better perception by patients of the care provided, while developing countries, which do not have adequate infrastructure or sufficient personnel, obtain a lower rating with the degree of care.Item BIENESTAR SUBJETIVO Y SATISFACCIÓN CON LA VIDA EN ESTUDIANTES UNIVERSITARIOS(2025-03-05) Morales Veintimilla, Esteban Samuel; Bonilla Basantes, Paulina Jhojana; Universidad Técnica de Ambato/ Facultad de Ciencias de Salud /Carrera de Psicología ClínicaSubjective well-being is defined as the evaluation an individual makes of themselves and their life, considering both personal and social aspects. Life satisfaction, on the other hand, refers to the perceived quality of experiences lived at specific moments. Both concepts are intrinsically related to the individual's characteristics and their interaction with the environment in which they develop. The general objective of this study was to determine the relationship between subjective well-being and life satisfaction in university students. The methodology used was quantitative, descriptive, correlational, non-experimental, and crosssectional. The sample consisted of a non-probabilistic convenience sampling of 95 university students aged 18 to 25 from the city of Ambato. The Ryff Psychological Well-Being Scale and the Satisfaction with Life Scale were used. The results showed a moderate positive relationship between subjective wellbeing and life satisfaction. Additionally, it was found that there was no statistical significance between genders regarding life satisfaction, indicating that, within the context of the study, gender did not play a differentiating role in the variables analyzed.Item Percepción de las madres y familiares que participan en el método Plan Canguro(Universidad Técnica de Ambato/Facultad de Ciencias de la Salud/Carrera de Enfermería, 2022-10-07) Gallo Espín, Jéssica Mariela; Cusme Torres, Nadihezka AmandaObjective: The present research sought to identify the perceptions of mothers and relatives of newborns, associated with the use of the Kangaroo Plan Method. Methods: The research was carried out with a quantitative approach, a field, cross-sectional and descriptive investigation was carried out, methods of the theoretical level, analysis - synthesis, documentary review, surveys were used as primary sources of information, called Perception of satisfaction with care. The study population was made up of thirty parents who have newborns and execute the Kangaroo Plan Method in the Neonatology area of the Ambato General Teaching Hospital. Results: The premature newborn has emotional repercussions on the mother and the family nucleus, generating feelings of stress, anxiety, these being propitiated by the hospital environment, on the other hand, there is a better perception of growth and capacities, thanks to the information received from health professionals for your child's care. Conclusions: The Kangaroo Plan Method provides well-being to both babies and their families, since through skin-to-skin contact changes in physical and psychomotor development are evidenced, in addition to improving the emotional state of mothers by having their children close, contributing, in parallel, to emotional stability.Item Nivel de satisfacción de los familiares de pacientes con covid-19 sobre la atención recibida(Universdidad Técnica de Ambato/Facultad de Ciencias de la Salud/Carrera de Enfermería, 2021-11-01) Alvarado Pila, Katherin Thalia; Guarate Coronado, Yeisy Cristina Dra.During the COVID-19 pandemic, health centers have housed patients whose health conditions warranted it, generating expectations in their families about the care they could receive. The objective of this research was to determine the level of satisfaction of the relatives of patients with COVID-19 regarding the care received in public and private health centers in Pichincha and Cotopaxi. A quantitative, descriptive, field and cross-sectional study was carried out, based on data collection through surveys. The methodology applied was the SERVQUAL questionnaire which takes into account the dimensions of: reliability, sensitivity, security, empathy and tangible elements. The population consisted of 200 relatives of patients who had suffered from COVID- 19, the information collected in the period of May and June 2021. The ethical principles of respect, confidentiality and autonomy were observed, as well as the signing of the informed consent of the study participants. The information collected shows that the relatives of patients with COVID-19, the predominant sex was female, representing 54% of the population, likewise the average age of relatives who attended the health centers was between 35-49, and they also responded in public health centers to the dimensions of reliability (18.90%), sensitivity (20.13%), security (22.38%), empathy (22.30%) and tangible elements (19.25%) be very satisfied and in private health centers they responded to the dimensions of reliability (20.13%), sensitivity (27.88%), security (27.38%), empathy (27.20%) and tangible elements ( 31.88%) be totally satisfied.