Estrés laboral y habilidades sociales en funcionarios del cuerpo de bomberos

Abstract

Job stress is an imbalance of the person's capacity and expectations in the face of day-to-day demands. In turn, social skills are a behavior to solve environmental situations in an optimal way. The objective of this research was to determine the relationship between work stress and social skills in officers of the Fire Department of the city of Ambato, Ecuador, with a population of 108 administrative and operational officers. The study had a quantitative, correlational and cross-sectional approach; two tools were used: the ILO-WHO work stress test and Arnold Goldstein's Social Skills Scale. The results indicate that there is a strong positive correlation between work stress and social skills; in addition, the predominance of low level of stress 88.9%, intermediate level 5.6% and stress 4.6% was evidenced. On the other hand, there is a low level of social skills of 50.9%, 42.6% of normal level and good level of 5.6%. No significant differences were found between the study groups in terms of social skills.