Browsing by Author "García Barreno, Fabián Alejandro"

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    Sistema de gestión de calidad en base a la Norma ISO 9001:2015 para la empresa “Curtiduría Hidalgo”
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2023-09) García Barreno, Fabián Alejandro; Ortiz Guerrero, Daysi Margarita
    This study is based on the research carried out to design a proposal for a quality management system for the company "Curtiduría Hidalgo" based on the ISO 9001:2015 standard. The main objective of this system implemented in the company was customer satisfaction through an improvement in processes and methods. In the first instance, the problem faced by the company in relation to the low efficiency of its management system is raised, framing shortcomings in its productive and administrative processes by not having clear and documented procedures, in the same way the objectives of the project are outlined, including the theoretical foundation and research background to support the proposal. The methodology used to solve the problem was then detailed, described the research techniques to be used which were mainly based on interviews with the manager and direct observation in order to obtain the clearest information to the current reality of the company; also defined the population and sample for data collection and detailed how the information will be processed and analyzed. Based on the gathered information, the analysis and interpretation of the results obtained through the research techniques are presented. The current situation of the company is described, followed by the use of a verification matrix to determine the degree of compliance with the requirements stipulated in the ISO 9001:2015 standard thus establishing non-compliances with the requirements found which will eventually create the manual of the quality management system in which guidelines such as documents, records, matrices, methodologies are established, formats and procedures focused on fulfilling the requirements of the standard.