Tesis Ingeniería en Sistemas Informáticos y Computacionales

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Author: search.filters.author.Altamirano López, Anthony MiguelStart date: 2022

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    Gestión de servicios de tecnologías de la información (ITSM) aplicando Open Source para administrar el control del inventario en la empresa Incomsis
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2022-06) Altamirano López, Anthony Miguel; Mayorga Mayorga, Franklin Oswaldo
    The present investigative work takes into consideration the importance of information technology management through inventory control, using Open-Source tools, in which companies are benefited since they can better manage the assets they have at low cost. One of the company's practices is the optimization of resources through free software tools, in which the optimization of these can be controlled in a better way, achieving the company's objectives of offering a better service to its clients. It is not only necessary to consider which are the free software tools, but also to ensure the protection of the information and its integrity, allowing the user to have confidence in the application, to achieve this protection it is done through Sophos, which one of the functions prevents SQL injection from being done to the application. The project was implemented in a virtualized manner in ESXi, as a virtualization container, in which a virtual machine with the Debian 10 operating system was created, in which a LAMP configuration was made through which the GLPI tool could be implemented (Open-Source tool), which will control the inventory of both INCOMSIS and its clients. In addition to using Sophos, all the company's incoming and outgoing traffic will pass through it. In Sophos, a WAF was configured through which it will be possible to view the application on the Internet. Finally, for the control of processes and tasks, the Kanban methodology is used to achieve greater control of what was done.