Ingeniería en Sistemas, Electrónica e Industrial
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Item Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 en la fábrica de helados ‘Rey de los Andes’(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Guerra Molina Anthony Josué; Ureña Aguirre Jeanette del PilarThe present research focuses on a Quality Management System (QMS) desing in accordance with ISO 9001:2015 standard for Rey de los Andes ice cream factory, a company dedicated to the production and sale of high – quality ice creams. The main objective of the project is to ensure that this organization complies with international quality standards, optimizing operations and increasing customer satisfaction. The study began with company’s strategic, operational, and support processes identification through the creation of a process map that illustrates how these processes are interrelated. Subsequently, an evaluation was carried out to determine the compliance degree of the requirements established by ISO 9001:2015 standard, using a checklist applied to chapters 4 through 10. Results have shown that the company achieved a compliance level of 47.45% with strengths in chapters related to operation and support, but areas for improvement in chapters related to performance evaluation and leadership. Finally, the required documentation for the QMS was generated, including procedures, matrices, records, formats, and instructions that meet the standard. This information is organized into a quality manual, which serves as a guide to implement, maintain, and improve the QMS. By adopting this system, the company will be able to enhance its processes, ensure the quality of its products, and strengthen its competitiveness at market.