Ingeniería en Sistemas, Electrónica e Industrial
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Item Solución de IA para reducir los tiempos de atención a clientes en la empresa Ingedemy(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02) López Galarza Edison Orlando; Ibarra Torres Oscar FernandoCustomer service channel saturation has been a growing challenge for many companies, especially with the rise of platforms such as WhatsApp. According to a 2020 McKinsey & Company report, the use of instant messaging for customer care increased by 80% globally, leading to critical saturation that limited companies' efficiency and ability to grow. This phenomenon highlighted the urgent need for technological solutions that optimize customer service, without compromising service quality. The purpose of this research project was to address this issue at Ingedemy, where the saturation of customer service channels, particularly WhatsApp, hindered agile and personalized interaction with customers. The initiative focused on developing and implementing a robust Artificial Intelligence (AI) solution that would improve the clarity of information, reduce response times and personalize each user's experience. The solution adopted integrated several technologies, including a chatbot based on GPT-4, web scraping techniques to obtain updated information and a web platform for performance analysis and lead management. The chatbot interacts efficiently through WhatsApp, using a NoSQL database in Firebase, the web platform includes a Kanban board and a dashboard for metrics visualization. This integration enables smooth and efficient management, optimizing processes and improving the customer experience.Item Aplicación web para la gestión de historias clínicas odontológicas con odontograma geométrico digital en la Clínica Saúde Medical Group del cantón Pelileo(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2024-02) Jácome Perrazo, Alain Joao; Ibarra Torres, Oscar FernandoNowadays, the digitization of healthcare has brought about a radical change in the delivery of health services. In the dentistry field, the effective management of medical records is crucial to ensure quality care that generates patient satisfaction. The main objective of the project is to implement a web application for managing dental records with a digital geometric odontogram at the Saúde Medical Group clinic in the Pelileo canton. The key aspects of the project center around the control of medical records, standardizing the odontogram, and the digitalization of the budget, as well its sending and reception. Techniques such as: interview, survey and observation sheet have been applied to identify the drawbacks and requirements of the system. A hybrid methodology that merges RAD and Kanban practices is adopted for the development of the application. This combination has facilitated rapid construction, constant feedback with the final user, efficient flow management and task prioritization; supported by technologies for instance the fullstack framework Laravel and the MariaDB database. The Technology Acceptance Model (TAM) has reflected that end users are satisfied in terms of the usability and ease of use offered by the web application. Therefore, the implementation of the web application has succeeded in satisfying the client's demands, optimizing the dental records management processes with digital dental chart.Item Sistema web basado en la arquitectura modelo vista controlador (MVC) para la gestión de fichas médicas de docentes y estudiantes de la unidad educativa González Suárez de la ciudad de Ambato(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2024-02) Nuñez Guerrero, Jonathan Daniel; Chicaiza Castillo, Dennis VinicioCurrently most educational institutions have a medical department in which information of teachers and students is documented in a medical record in case of emergency to have an indication of how to act, since some teachers or students may have allergies to medications, pathologies, important diseases that could be critical to be treated within the institution. The objective of this research project is to improve the management of the documentation of medical records of teachers and students, so it is proposed to implement a web system based on the Model, View, Controller (MVC) architecture to manage the medical records of teachers and students of the Gonzalez Suarez Educational Unit located in the city of Ambato. The web system was implemented using the Laravel Framework, since it offers a solid and coherent MVC structure, which guarantees a clear separation of the business logic and a better organization of the code, it also has a wide range of tools and features that help speed up the development. The database manager used is MySQL, which guarantees efficiency and reliability in the storage of information. The methodology used for the development of the research project is the Agile Unified Process (AUP) methodology, in which there are four phases. The initiation phase focuses on establishing the objectives and scope of the system, the elaboration phase is where the use cases are identified and prioritized, the construction phase is responsible for implementing the solution and testing, and the transition phase is the final delivery of the system and its preparation for deployment and use by end users.Item Aplicación web con tecnología de realidad virtual para la gestión del proceso de ventas de autobuses en la empresa Ambabus(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2024-02) Muñoz Suárez, Xavier Alejandro; Ibarra Torres, Oscar FernandoIn the current context, new technologies transform the way we interact with the world. For this reason, Ambabus proposes to be at the forefront through the development and implementation of an innovative web application. The main objective is to optimize the company's sales process, taking advantage of technological tools, in order to improve the customer experience. The web application was developed with technologies such as: Angular, Laravel and Bootstrap, and It follows the XP methodology to guarantee an agile development and user friendly. It also integrates with a MySQL database, that provides a robust platform to manage key information of customers, buses and sales. On the other hand, the central focus of the application is to optimize sales process time. It means that it seeks to reduce waiting times and improv the comprehensive management of clients and sales. In this way, the customer is allowed to virtually explore the buses before physically visiting the company, offering them a unique experience supporte d by virtual reality technology. Booking management is simplified through the app, with the ability to send email notifications after a customer books a bus. This component adds a level of coexistence for both clients and company staff, which facilitates an effective and timely communication. The choice of modern technologies and the adoption of agile development practices reflect the company's commitment to innovation and continuous improvement. For which it not only seeks to upgrade its internal operation, It also seeks to stand out in the market.Item Aplicación web usando contenedores para la gestión de cursos de actualización de conocimientos de estudiantes del Centro de Posgrados de la Universidad Técnica de Ambato(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2024-02) Jiménez Bustamante, Bruno Rodrigo; Ibarra Torres, Oscar FernandoEl propósito de este proyecto fue automatizar los procesos de gestión de cursos de actualización de conocimientos del Centro de Posgrados de la UTA. Esto se llevó a cabo mediante la implementación de una aplicación Web, que tiene como objetivo simplificar y controlar de manera eficiente el proceso e información de estos cursos. Este enfoque quiere contribuir a que estudiantes se puedan matricular de manera ágil y así poder culminar co n sus estudios. La aplicación Web fue desarrollada utilizando contenedores en el cual se eligió la herramienta Docker para esta gestión luego de realizar una comparación de herramientas que permitían gestionar contenedores. Esto ayudo a un desarrollo del aplicativo ágil y eficiente además que se acoplo de manera sencilla con el framework Laravel el cual se utilizó para el desarrollo de la aplicación web. El uso de Laravel favoreció en gran medida en el desarrollo de la aplicación ya que ofrecía algunas ventajas como el manejo de usuarios y seguridad, una de estas era la facilidad de roles y permisos usando librerías propias, así mismo su midleware permitía proteger las vistas según los permisos que tenga del usuario además de su autentificación. Asimismo, se implementó la metodología XP, la cual desempeñó un papel importante en el avance del proyecto al favorecer un proceso de desarrollo ordenado y eficaz. Como resultado, se logró ofrecer un software de buena calidad que satisface de manera integr al todos los requisitos y expectativas del cliente.Item Sistema de información para la gestión de procesos de la Corporación de Asociaciones Comunitarias de Cotopaxi y Tungurahua(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2023-09) Tandalla Chanaluisa, Mariela Alexandra; Aldás Flores, Clay FernandoInformation Systems are fundamental to the success of today's companies. These systems help to process, store and distribute information efficiently, allowing employees to work optimally and make decisions based on reliable and real information, the importance of information systems lies in the automation of processes, where the efficiency, reduces human errors and saves time and costs, likewise guarantees updated and available information. The purpose of this project is the development of a web system for the Corporation of Community Associations of Cotopaxi and Tungurahua, which will help the automation of information of the processes of registration of attendance to activities and letters from children, the same that will be done quickly and effectively, obtaining an organization of data to get more influx of children in the Corporation. The most relevant concepts will also be presented, in order to be able to develop and implement the web system, with the appropriate techniques and methodologies according to the user's requirements. In this way an agile methodology will be used as a software development model, Kanban, which will be complemented with software tools such as Laravel Framework (PHP, Hypertext Pre-Processor), which has an architecture (MVC, Model-View-Controller), JavaScript, Jquery (Front-End) for development, and MySQL will be used for data storage.Item Aplicación web multiplataforma para la automatización de los procesos de gestión y control de información deportiva de la Liga Deportiva Cantonal Quero.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2023-09) Nuñez Lucero, Joselyn Lissette; Fernando Ibarra Torres, FernandoNowadays, organizations seek to systematize their manual processes through the use of new technologies and tools that help them improve their processes, reduce time, eliminate errors and improve customer satisfaction. This project was developed with the purpose of automating the processes of control and management of the information of players, teams and football championships of the Quero Cantonal Sports League, through the integration of a web application, which will simplify, streamline and control efficiently the information within the Sports League. With this, it was possible to improve the organization and coordination of soccer championships, game calendars, position tables, players, and also comply with the internal regulations of the Sports League. The web application was created and developed using the Angular (Frontend) and Laravel (Backend) frameworks, which allowed to streamline the development process and perform good programming practices thanks to the use of design patterns. In addition, the XP methodology was applied, which was of great importance for the development of the project, since it allowed an organized and efficient development and therefore provided quality software that meets all the requirements and expectations of the client.Item Sistema web usando el Framework Laravel para la gestión de calificaciones y asistencia de la Unidad Educativa Huachi Grande.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Sistemas Computacionales e Informáticos, 2023-07) Morales Gutama, Carlos Luis; Fernández Peña, Félix OscarThe main objective of this thesis is the design and implementation of a web system to automate the process of managing grades and attendance of students in the educational unit Huachi Grande, using web development technologies Laravel, Livewire and Bootstrap 5. The developed web system allows teachers to register and manage students' grades, as well as to keep track of their attendance to classes. In addition, parents can access the system to check their children's grades and attendance in real time. The web-based system has a user-friendly and easy-to-use interface, allowing users to access information quickly and efficiently. In addition, it is designed to be scalable and adaptable to future needs and requirements. The results obtained show that the developed web system meets the proposed objectives, facilitating the management of grades and attendance of students in the educational unit Huachi Grande. It is hoped that this work can be useful for other educational institutions that wish to implement a similar system.Item Aplicación web responsive para la gestión de historias clínicas y turnos en el consultorio médico Neira.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2023-03) Vasco Flores, Pamela Lissette; Ibarra Torres, FernandoThe use of responsive web applications have presented a boom as time goes by, so much so that most people prefer to keep in touch from their cell phones, leaving aside the computers. This project has the implementation of a responsive web system as a fundamental objective, the same that has different functions which are: manage all users who enter the system, separated by roles and each role has different views of the application, you can also manage all patients thus saving the necessary data of each one as well as prescribe their treatment and manage it, you can also manage all medical visitors who attend the medical office Neira, finally there is a full calendar where you can see the days, hours, weeks, months and years to properly manage a medical appointment that formerly were handled physically and without any control. The responsive web application was deployed in a Laravel language environment as BackEnd and with the help of Vue.js for the FrontEnd, Laravel has built-in Model View Controller (MVC), the same that helps the structure of the application in the part of data flow, the database manager used was MySQL that ensures security and accessibility to data while protecting the integrity of these, the implementation was performed on the CPanel server that provides free and paid version under the domain consulneira.com, for the control of the deliverables of each process required by the company for the development of the application, the Extreme Programming (XP) methodology was applied for an optimal management and development of the same, allowing all changes to be made in an adequate and organized manner.Item Herramienta automatizada para la gestión eficaz del proceso de recolección de leche y facturación de ventas en la empresa productos lácteos San Pablito Prolacsa.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2023-03) Catucuago Alcoser, Silvio Javier; Fernández Peña, Félix OscarCurrently, there are numerous companies dedicated to different economic acti vities, including the collection and processing of milk for subsequent sale. Small businesses that engage in this activity maintain direct contact with producers,who deliver the raw material for dairy products, and the company is responsible for receiving it and keeping a record to make payments within a specified period.Typically, this is done manually or with spreadsheets, as there is not enough information on technological products that can help these types of businesses.However, it is now necessary to use technological tools that can maintain infor mation securely and accurately. This research presents a technological tool accessible from desktop or mobile de vices, developed using an agile methodology and the Laravel 8 framework with PHP as the programming language, and based on the Model-View-Controller (MVC) architecture. The tool allows managing and processing information re lated to settlements, discounts, management of producers and products, as well as making sales through valid electronic receipts and invoices before the Internal Revenue Service (SRI). In addition, it has a reports section that allows having a clear vision of the business. The objective of the proposed solution is to improve data management, opti mize costs, and save time in managing the economic activity of the company PROLACSA, dedicated to milk collection and processing. The results obtained indicate that the tool is effective in information management. In conclusion, it is a viable and effective technological solution to improve and facilitate work in the company