Ingeniería en Sistemas, Electrónica e Industrial
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Item Diseño de un sistema de gestión de calidad basado en la norma ISO 9001:2015 en la fábrica de helados ‘Rey de los Andes’(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Guerra Molina Anthony Josué; Ureña Aguirre Jeanette del PilarThe present research focuses on a Quality Management System (QMS) desing in accordance with ISO 9001:2015 standard for Rey de los Andes ice cream factory, a company dedicated to the production and sale of high – quality ice creams. The main objective of the project is to ensure that this organization complies with international quality standards, optimizing operations and increasing customer satisfaction. The study began with company’s strategic, operational, and support processes identification through the creation of a process map that illustrates how these processes are interrelated. Subsequently, an evaluation was carried out to determine the compliance degree of the requirements established by ISO 9001:2015 standard, using a checklist applied to chapters 4 through 10. Results have shown that the company achieved a compliance level of 47.45% with strengths in chapters related to operation and support, but areas for improvement in chapters related to performance evaluation and leadership. Finally, the required documentation for the QMS was generated, including procedures, matrices, records, formats, and instructions that meet the standard. This information is organized into a quality manual, which serves as a guide to implement, maintain, and improve the QMS. By adopting this system, the company will be able to enhance its processes, ensure the quality of its products, and strengthen its competitiveness at market.Item Diseño de un sistema de gestión ambiental basado en la norma ISO 14001 en la empresa Indiquimica S.A.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2022-09) Montesdeoca Cruz, Erika Micaela; Jordán Hidalgo, Edisson PatricioThe present research work focuses on the environmental risks of the company INDIQUIMICA S.A., where information was collected to know the initial situation of the organization, taking into account that the company is dedicated to the production of disinfection chemicals for home, industrial and institutional, for this reason the purpose was to carry out a risk analysis and a manual to mitigate them. In order to know the level of compliance with the standard, a check list of ISO 14001:2015 was carried out, where the percentage per chapter and globally of INDIQUIMICA S.A. was determined, as well as compliance with the current legal matrix in Ecuador, After that, the risks and dangers generated in the production activities were analyzed, evaluated and estimated, where the possible scenarios were weighted according to the UNE 150001: 2008 standard, which allowed knowing the level of risk in the 3 environments evaluated. being these natural, human, and socioeconomic. For the mitigation of the risks evaluated, an Environmental Management System Manual was made where the files, procedures and protocols are documented to reduce the consequences of the risks found in the different procedures of the company, as well as waste is considered. created by such activities and how to prevent them from harming workers.