Ingeniería en Sistemas, Electrónica e Industrial
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Item Mesa de ayuda aplicando software libre (GLPI) para la gestión eficiente de incidencias de soporte técnico en la Cooperativa de Ahorro y Crédito Rhumy Wara(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2025-02) Masaquiza Pilla Edison David; Mayorga Mayorga Franklin OswaldoThe importance of technical assistance systems in financial institutions is fundamental to optimize the quality of services and user experience. Cooperativa de Ahorro y Crédito Rhumy Wara within its institutional and technological growth plan has generated challenges that require attention and resolution by IT staff. To address these incident management problems, we propose the elimination of inefficient processes and the use of free software as an effective and sustainable solution. This project addresses the problem of incident management, considering that institutional growth has increased the frequency of technical problems. The absence of an efficient system to register and follow up on incidents limits their timely resolution, affecting the operational continuity of the organization. These problems have been solved with the application of the Lean methodology through its 6 phases, aligned with the cooperative's standards, which contributed significantly to improving incident management processes. This methodology made it possible to identify failures, eliminate waste and dispense with unnecessary elements, adjusting each phase to the specific needs of the institution. The implementation of GLPI (Gestionnaire Libre de Parc Informatique) is carried out using free software, an alternative that optimizes costs and is an effective and viable solution for both small and large institutions. The application is deployed on an AlmaLinux server, virtualized through Hyper-V, guaranteeing the security and integrity of the information. This tool will provide the institution's users with an official channel to register and manage their incidents, thus improving communication and the resolution of technical problems.Item Administrador de servicios TI con Software Open Source GLPI para optimizar la gestión de procesos de inventario en la empresa Megakons S.A.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Tecnologías de la Información, 2023-09) Tenelema Maisanche, Edisson Danilo; Mayorga Mayorga, Franklin OswaldoThis research study emphasizes the importance of using information technology to address inventory control issues within Megakons S.A. As a company that manages a wide range of technology assets, optimizing inventory control resources is a key objective, making open source software an excellent alternative. In addition to inventory control, the company aims to streamline processes by minimiz ing the risks of data loss or possible human error during inventory management. To achieve this, research was conducted that led to the adoption of the GLPI tool, a service management manager for IT. The software was deployed on a virtual machine running Ubuntu Server 22.04.2. This virtual machine was created, installed, and configured within the Proxmox virtualization environment. After completing the necessary configurations, essential tools such as Apache, MySQL and PHP were installed to ensure the prope r functioning of GLPI. To accurately record assets, the GLPI Agent was used on each of the company's devices, allowing data to be acquired directly and recorded on the server. This approach ensured accuracy in asset registration and facilitated efficient data collection.Item Gestión de servicios de tecnologías de la información (ITSM) aplicando Open Source para administrar el control del inventario en la empresa Incomsis(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2022-06) Altamirano López, Anthony Miguel; Mayorga Mayorga, Franklin OswaldoThe present investigative work takes into consideration the importance of information technology management through inventory control, using Open-Source tools, in which companies are benefited since they can better manage the assets they have at low cost. One of the company's practices is the optimization of resources through free software tools, in which the optimization of these can be controlled in a better way, achieving the company's objectives of offering a better service to its clients. It is not only necessary to consider which are the free software tools, but also to ensure the protection of the information and its integrity, allowing the user to have confidence in the application, to achieve this protection it is done through Sophos, which one of the functions prevents SQL injection from being done to the application. The project was implemented in a virtualized manner in ESXi, as a virtualization container, in which a virtual machine with the Debian 10 operating system was created, in which a LAMP configuration was made through which the GLPI tool could be implemented (Open-Source tool), which will control the inventory of both INCOMSIS and its clients. In addition to using Sophos, all the company's incoming and outgoing traffic will pass through it. In Sophos, a WAF was configured through which it will be possible to view the application on the Internet. Finally, for the control of processes and tasks, the Kanban methodology is used to achieve greater control of what was done.Item Comunicación y virtualización de procesos industriales basados en Industria 4.0(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera Ingeniería Electrónica y Comunicaciones, 2020-01) Cushpa Telenchana, Paulo David; Brito Moncayo, Geovanni DaniloEl presente proyecto de investigación tiene como finalidad el diseño y construcción de una arquitectura para la comunicación y virtualización de procesos industriales, El sistema está conformado por varios contenedores de software (Docker), cada uno con su sistema operativo virtualizado, y dentro de cada contenedor se ejecuta una aplicación Forte, esta tiene la configuración de los diferentes procesos creados para los movimientos del prototipo de brazo robótico, como también para la comunicación entre los diferentes dispositivos del sistema. El diseño de esta arquitectura se desarrolló en una tarjeta Raspberry Pi3 B+, a partir del estándar IEC 61449, se crea un sistema distribuido, mediante una arquitectura de bloques funcionales (FB) con la ayuda del software 4DIAC, estos al ser compilados dan origen a una aplicación “forte”, esta se ejecutara dentro de un contenedor de software que actúa independientemente de su sistema operativo con su principal función para la que fue creada, todos los contenedores como los dispositivos Arduino, la Raspberry Pi y un ordenador están compartiendo información mediante una conexión Ethernet por medio de un Router. En la comunicación entre los diferentes contenedores y dispositivos conectados se utilizó los protocolos UDP, TCP/IP y MQTT (Message Queue Telemetry Transport), tanto para la recepción y envió de datos, al igual que una interfaz web, con la que se puede controlar la ejecución de los diferentes procesos, como para la visualización del sistema. Adicionalmente para la comprobación de la aplicación realizada, se construyó un prototipo de brazo robótico controlado con Arduino, quien recibe los datos desde la Raspberry Pi, al enviar un proceso designado por el operador desde la página web, se comprueba el funcionamiento de la aplicación. ABSTRACTThe purpose of this research project is to design and build an architecturefor the communication and virtualization of industrial processes. The system consists of several software containers (Docker), each with its virtualized operating system, and within each container. A Forte application is executed, it has the configurationof the different processes created for the movements of the robotic arm prototype, as well as for the communication between the different devices of the system.The design of this architecture was developed on a Raspberry Pi3 B + card, from the IEC 61449standard, a distributed system is created, using a functional block architecture (FB) with the help of 4DIAC software, these being compiled give rise to a “forte” application, it will run inside a software container that acts independently of its operating system with its main function for which it was created, all containers such as Arduino devices, Raspberry Pi and a computer are sharing information through an Ethernet connection through a router.In the communication between the different containers and connected devices the protocols UDP, TCP / IP and MQTT (Message Queue Telemetry Transport) were used, both for the reception and sending of data, as well as a web interface, with which you can control the execution of the different processes, as for thevisualization of the system. Additionally, for the verification of the application made, a prototype robotic arm controlled with Arduino was built, who receives the data from the Raspberry Pi, when sending a process designated by the operator from the website, the operation of the application is checked.Item Sistemas de Virtulización para la Optimización de Gastos en la Infraestructura de Tecnologías de Información en las Empresas Públicas de la Provincia de Tungurahua(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera Ingeniería en Sistemas Informáticos y Computacionales, 2011) Toaza, Verónica; Guevara Aulestia, David OmarEn este proyecto se explicará los conceptos básicos y términos explicativos fundamentales para el desarrollo de este tema investigativo. Su finalidad es tener en claro los fundamentos teóricos que se necesita conocer sobre los sistemas de virtualización. Sin duda, un elemento clave en esta sociedad de la informática ha sido los sistemas de virtualización que, aprovechándose de los avances ofrecidos por la tecnología de información y las comunicaciones, permite que en un sólo computador físico se pueda tener varios sistemas operativos, a precios bajos y que cualquier persona o grupo de personas puedan administrar los servicios que éstos brinden. El municipio de Ambato, Consejo provincial, lo usan para optimizar todo tipo de hardware. Así, por ejemplo, administradores que trabajan en datacenters con máquina que tiene dos más sistemas operativos con diferentes aplicativos pueden gestionar sus servicios y optimizar procesos, sin necesidad de desplazarse al sitio donde se alojan las máquinas o de utilizar otros métodos tradicionales mucho más costosos.