Gestión por procesos en el laboratorio de prototipado de la Corporación de Desarrollo de Ambato y Tungurahua

Abstract

This research proposes a process management in order to standardize the activities developed within the innovation laboratory Makerspace Inspira Lab, this will allow operations to be executed in a more effective and efficient way by controlling the processes through the relevant documentation. In order to know the current situation of the laboratory, we began with the collection of information through interviews, surveys and direct observation of the workflow, showing that the tasks are performed in a traditional way, with undefined processes and disorder in the execution of activities due to the lack of documentation for monitoring the processes. Based on the current situation, we proceeded to carry out a process survey where each of the activities to be carried out during each operation was specified, through the use of data sheets and the design of flow charts, then each of the identified processes was classified, which were represented in a structured manner within the process map to visualize how they are interrelated. Additionally, the processes were characterized, including the SIPOC diagram, the PHVA cycle and the management indicators. Finally, the processes and procedures manual was developed, which contains detailed and orderly information for the uniform execution of tasks, work instructions and documents for the control of indicators.