Implantación de una aplicación web progresiva para la administración post evento de capacitación del personal de la Empresa Eléctrica de Ambato Regional Centro Norte S.A.

Abstract

This thesis project focuses on the implementation of a web application to improve the management and control of attendance at training events at “Empresa Eléctrica de Ambato Regional Centro Norte S.A.” Currently, these processes are performed manually, which is prone to errors and excessive time consumption. The automation of these processes seeks to increase efficiency and accuracy, providing a more fluid and modern solution. Through interviews with the company's personnel, specific needs and requirements were identified in order to develop an application that meets these demands. The methodology used for software development was Extreme Programming (XP), allowing constant communication and continuous feedback with the client, ensuring efficient development and frequent deliveries of value. The Flutter framework was used to create a progressive web application, combining modern technologies for the user interface. For the backend development, Spring Boot was used as the Java tool and Oracle as the database, ensuring the robustness and scalability of the system. In addition, to evaluate the effectiveness of the application, usability and acceptance tests were carried out, applying the Technology Acceptance Model (TAM) through surveys. The results indicate that users perceive the application as useful and easy to use, confirming its effectiveness in improving attendance control, event evaluation and certificate issuance. In summary, the implementation of this web application not only optimizes the company's internal processes, but also offers a more efficient and comfortable experience for participants, establishing a digitalization model that can be replicated in other organizations.