Satisfacción de los usuarios con la atención médica en unidades de formación del posgrado de medicina familiar y comunitaria, Cotopaxi 2015 - 2016

Abstract

The user satisfaction is crucial in providing services, so in many countries is measured on a routine basis is essential therefore to evaluate the existing provision, as the user satisfaction of health is not only an indicator of excellence, it is even more an instrument of excellence. Objective: - The level of satisfaction (as) users with medical care provided in units of graduate training family medicine, Cotopaxi 2015- 2016 was evaluated. Hypothesis: There are differences in the degree of user satisfaction with the care provided by doctors units Cotopaxi. Methodology: The research descriptive, based on a cross design period, the universe of study is the population of each of the health units where posgradista of family and community medicine form, a standardized instrument was not found to measure the level of satisfaction with medical care, which was validated own. Results: Mean age was 48 years, eight of ten patients are adults, and three out of four were female. The main economic activity was agriculture, predominant ethnicity mixed. Satisfaction by gender, age, ethnicity, education, occupation found no statistically significant difference according to Chi square. Relationship satisfaction, medical act, care process and model of comprehensive health care, the satisfaction scale as measures of central tendency was good to very good. Conclusions: physicians surveyed units, have significant variations in medical care, the percentages of satisfaction are fair to good public servants of the ministry, showing significant in favor of family medicine posgradistas differences.