Gestión por procesos para la Fábrica de Chocolates Pazmiño

Abstract

The Pazmiño Chocolate Factory is a company dedicated to the production of artisanal chocolate bars, it has a history of more than 100 years in the market, the processes for the production of chocolate have improved in recent years thanks to the implementation of new machinery, however, it does not have records, documents and instructions about the procedures and activities that are carried out in each operational process, In addition, the factory does not have a process management system that allows the fulfillment of organizational objectives, the standardization of processes, the assignment of roles and managers in each area. An initial diagnosis was carried out through direct observation, interview and surveys, where information was obtained on the processes, machinery, activities and areas or departments that the factory has, which allowed the identification of the problem and determine the operational activities, in this way the processes were classified as operational, strategic and supportive, in addition the process map and their characterization were developed. allowing the identification of inputs, processes, outputs, resources and those responsible. For the standardization of the operational processes, analytical and synoptic cursograms were carried out, where the operations, storage, waiting and inspections in the production of chocolate were identified, in addition it was possible to identify the operations that require more time and the distances traveled, the indicators were established for each operational process, in order to evaluate, monitor and control the performance of each one. Finally, a manual of procedures for operational processes based on process management was proposed, the manual was designed as a guide for workers, it has indicators and records to determine the fulfillment of organizational objectives.