Modelo de gestión por procesos para la mejora operativa en la empresa calzado “Liwi Medical”.

Abstract

This research presents a process management proposal for Liwi Medical Footwear company, aimed at structuring and documenting its operational processes. The methodology encompassed an initial diagnosis through interviews and surveys, followed by process identification and classification utilizing process mapping and value chain analysis. The weighted factors method was employed for critical process selection, enabling the prioritization of those with the highest organizational impact. The study resulted in comprehensive documentation of operational processes, including process sheets, flowcharts, management indicators, and a process and procedures manual. This documentation provides a structured foundation for the potential implementation of a process management system, establishing metrics for operational evaluation and continuous improvement. The proposal developed constitutes a strategic asset for Liwi Medical Footwear, offering a systematic view of its operations and establishing the groundwork for future improvement initiatives. The designed model maintains the necessary flexibility to adapt to organizational changes, allowing updates as the company's needs evolve.