Tesis Software

Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/39538

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Start date: 2024Subject: search.filters.subject.PROGRAMACIÓN EXTREMA

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    Aplicación web para la gestión de información e indicadores de calidad en la implementación de un plan de mejora continua por parte de la Dirección de Gestión de Calidad de la Universidad Técnica de Ambato
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2025-02) Carrasco Santos Erick Josué; Ibarra Torres Oscar Fernando
    The Quality Management Directorate of the Technical University of Ambato faced challenges in quality management due to the lack of centralized data, inconsistencies in information collection, and delays in the manual calculation of indicators, which led to delays in strategic decision-making. To address this issue, the project aimed to develop a web application to manage information and calculate quality indicators efficiently, optimizing the processes of the Quality Management Directorate. The purpose of the application is to centralize data, validate its consistency, and automate analysis through interactive dashboards, using modern technologies such as Golang for the backend and Svelte for the frontend. The Extreme Programming methodology enabled agile iterations and adaptations based on constant user feedback, ensuring a user-centered development process. As a result, the processing time has been reduced from 35.5 hours to approximately 6 hours, representing an 83% reduction through the use of the system. Additionally, the accuracy of the indicators has improved, and continuous monitoring of academic quality has been facilitated. The project has strengthened the institution's ability to implement efficient improvement plans and make strategic decisions based on reliable and up-to-date data.
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    Aplicación web de contact center para el departamento de cobranzas de la Cooperativa de Ahorro y Crédito Credi Ya Ltda
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2024-02) Robles Sánchez, Dayanara Estefanía; Torres Valverde, Leonardo David
    The Contact Center of Cooperativa de Ahorro y Crédito Credi Ya Ltda. was developed with technologies that ensured efficient performance and an optimal user experience. Angular was used in the frontend, providing a dynamic and intuitive interface, while the backend was implemented with Node.js for fast and efficient executions. State-of-the-art technologies, such as Wave Grandstream, were incorporated to improve the quality of voice calls. In terms of database, MongoDB was chosen, offering flexibility and scalability to manage large volumes of data. Regarding the development methodology, the XP methodology was adopted, which stands out for its agile approach. This allowed a flexible adaptation to change in the project requirements and a continuous delivery of functionalities. The system consists of several modules designed to optimize management and communication with partners. The Debt Collection Module facilitates the efficient management of outstanding payments with clear visualizations and analytical tools. The Mailing Module automates birthday greetings and tracks detailed mailings. The Forms Module enables the creation and management of customized surveys, while the Campaigns Module facilitates the planning and execution of campaigns, leveraging database information. The User Administration Module ensures complete control over permissions and associated data management