Ingeniería en Sistemas, Electrónica e Industrial
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Item Sistema de gestión de calidad basado en la norma ISO 9001:2015 para la empresa de calzado “Liwi Medical”.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Rodriguez Andrade Gissel Micaela; Ortíz Guerrero Daysi MargaritaThe footwear company "Liwi Medical" shows significant deficiencies in its management due to outdated quality policies and objectives, as well as the absence of standardization and documentation of its processes. Therefore, a proposal is made to develop a Quality Management System for the manufacture and commercialization of orthopedic footwear based on ISO 9001:2015 Standard. In this research work, through an initial diagnosis of the company, its organizational structure, strategic, operational, and support processes were identified, demonstrating the need to strengthen integration and standardization between them. An evaluation of the organization's current status against the requirements established by the standard was carried out through a checklist based on the standard's requirements, where the company shows a global compliance level of 33%, which evidences significant deficiencies and, in turn, establishes a baseline to develop the Quality Management System in areas that require greater attention and improvement. Through the described methodology, a quality management system manual was developed, establishing fundamental elements such as SWOT analysis, stakeholder matrix, risk and opportunity assessment, quality policy and objectives, management indicators, among other standard requirements. Additionally, the procedure manuals were restructured to ensure process consistency and compliance with regulatory requirements.