Tesis Ingeniería Industrial
Permanent URI for this collectionhttp://repositorio.uta.edu.ec/handle/123456789/27440
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Item Sistema de gestión por procesos para el área de pintura de plásticos en la ensambladora de vehículos Ciudad del Auto Ciauto Cía. Ltda.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Sánchez Rojas Doménica Anais; Mariño Rivera Christian JoséThe implementation of a standardized system has become a key strategy for optimizing operations. In this context, the present research, conducted within the framework of the automotive industry, proposes the establishment of a Process Management System based on the principles of the ISO 9001:2015 standard. This system serves as an improvement proposal for the Plastic Painting process at CIAUTO, a company located in Ambato that has been assembling vehicles since 2013. With activities spanning welding, painting, assembly, and testing lines, the primary objective is the standardization and documentation of processes to enhance efficiency and productivity while fostering a culture of continuous improvement. The initial analysis of the company’s situation was conducted through direct observation and an interview with the head of the Painting Plant. This analysis identified several issues, including the absence of documented procedures, non-compliance with operational sequences, and tasks performed empirically. These shortcomings resulted in unproductive times, defective products, and a lack of controls to evaluate process performance. For the study, the SWM G01-F model was selected due to its workload demands. Processes were classified by developing a flow diagram and process characterizations using SIPOC diagrams, which identified suppliers, inputs, processes, outputs, and customers. Furthermore, detailed work instructions were created for the 13 operations. To standardize the process, standard times were determined, and a line balancing chart was developed to ensure an efficient distribution of tasks, minimize idle times, and guarantee a continuous flow between stations. Weaknesses were identified, and specific improvements were proposed for the system. Finally, a process and procedure manual were developed to serve as a guide for staff training. This manual includes detailed descriptions of activities as well as records for monitoring the production system. The focus is on continuous improvement, compliance with quality standards, and customer satisfaction.Item Modelo de gestión por procesos para la mejora operativa en la empresa calzado “Liwi Medical”.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2025-02) Arias Cox Jaime Antonio; Ortiz Sailema Christian IsmaelThis research presents a process management proposal for Liwi Medical Footwear company, aimed at structuring and documenting its operational processes. The methodology encompassed an initial diagnosis through interviews and surveys, followed by process identification and classification utilizing process mapping and value chain analysis. The weighted factors method was employed for critical process selection, enabling the prioritization of those with the highest organizational impact. The study resulted in comprehensive documentation of operational processes, including process sheets, flowcharts, management indicators, and a process and procedures manual. This documentation provides a structured foundation for the potential implementation of a process management system, establishing metrics for operational evaluation and continuous improvement. The proposal developed constitutes a strategic asset for Liwi Medical Footwear, offering a systematic view of its operations and establishing the groundwork for future improvement initiatives. The designed model maintains the necessary flexibility to adapt to organizational changes, allowing updates as the company's needs evolve.Item Sistema de gestión por procesos para la fabricación de unidades de rescate dentro de la empresa carrocera Bomcar(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08) Ortiz Sanchez, Alex Damian; López Flores, Mauricio XavierThis research proposes a process management system for the manufacturing of rescue units at the coachbuilding company BOMCAR, specifically within the production area. Six processes were identified: mechanical, electrical, quality control, hydraulic, finishing, and delivery. To undertake this project, an analysis of the current situation was conducted, collecting information through various tools such as employee surveys, a semistructured interview with the company's manager, and frequent visits to the organization. Consequently, processes were mapped and standardized using process sheets, characterization, analytical flowcharts, synoptic flowcharts, and the design of work instructions for each process. Finally, as a solution to the identified problem primarily the disorganization and lack of standardization of processes in the production area for the manufacturing of rescue units a manual of processes and procedures has been designed. This manual describes and details all tasks and activities performed in each process, making it highly useful for the company’s operational staff. This research will be of great assistance in achieving better efficiency and optimization of production, aiming to provide high-quality products for BOMCAR’s customers.Item Análisis de la gestión de calidad para el área de captaciones en la Cooperativa de Ahorro y Crédito “La Floresta”, basado en la norma ISO 9001:2015(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08) Ochoa Castillo, Christian Andres; Morales Perrazo, Luis AlbertoLa Floresta' provides non-profit financial services, offering a wide range of products to its client portfolio. The internal problem of the entity is the lack of documentation of processes and outdated records. Therefore, this research focuses on determining the level of compliance with quality control based on the ISO 9001:2015 standard to initiate the accreditation process, demonstrating quality services to its clients. The methodology used in the research was the questionnaire technique for information collection. The instrument used was the survey based on the ISO 9001:2015 standard to determine non-conformities according to the entity's records, which resulted in 83% of the total. The result was that 13% of the non-compliance was resolved through the development of a process manual and updated records to improve internal control according to the guidelines of the ISO 9001:2015 standard. Each change was implemented through the questionnaire, meeting 100% of the requirements of the standard. It is concluded that the financial entity has sufficient parameters and records for the deposits area to start the normalization process.Item Gestión por procesos para la Fábrica de Chocolates Pazmiño(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08) Pazmiño Solis, Marcos Nicolás; Tubón Núñez, Edith ElenaThe Pazmiño Chocolate Factory is a company dedicated to the production of artisanal chocolate bars, it has a history of more than 100 years in the market, the processes for the production of chocolate have improved in recent years thanks to the implementation of new machinery, however, it does not have records, documents and instructions about the procedures and activities that are carried out in each operational process, In addition, the factory does not have a process management system that allows the fulfillment of organizational objectives, the standardization of processes, the assignment of roles and managers in each area. An initial diagnosis was carried out through direct observation, interview and surveys, where information was obtained on the processes, machinery, activities and areas or departments that the factory has, which allowed the identification of the problem and determine the operational activities, in this way the processes were classified as operational, strategic and supportive, in addition the process map and their characterization were developed. allowing the identification of inputs, processes, outputs, resources and those responsible. For the standardization of the operational processes, analytical and synoptic cursograms were carried out, where the operations, storage, waiting and inspections in the production of chocolate were identified, in addition it was possible to identify the operations that require more time and the distances traveled, the indicators were established for each operational process, in order to evaluate, monitor and control the performance of each one. Finally, a manual of procedures for operational processes based on process management was proposed, the manual was designed as a guide for workers, it has indicators and records to determine the fulfillment of organizational objectives.Item Modelo de gestión por procesos para la empresa Vaz Clothes(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-08) Benalcázar Ponce, Karla Monserrath; Ortiz Guerrero, Daysi MargaritaThe main focus of this document is the proposal of a process management model for VAZ CLOTHES. The lack of coordination between departments is identified as a critical issue that negatively impacts operational efficiency and customer satisfaction. The key objective is to improve this through the implementation of standardized processes that maximize resources and production times. A method was developed to address this issue using a survey methodology with employees and operators from different organizational levels. These studies indicate the urgency of improving interdepartmental coordination, optimizing production times, and improving inventory management. Additionally, the importance of clearly documenting processes to enhance operational efficiency and minimize errors is highlighted. At VAZ Clothes, the lack of adequate training and the absence of a comprehensive monitoring and evaluation system have been identified as significant barriers to continuous process improvement. Therefore, a model is suggested that aims to harmonize the efforts of all departments with the company's strategic objectives, fostering an organizational culture that prioritizes continuous improvement and proactive problem-solving.Item Modelo de gestión por procesos aplicado a la empresa Servitorno(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-02) Tapia Nuñez, Victor Stalin; Ortiz Sailema, Christian IsmaelThis proyect proposes the implementation of a Process Management Model for the production area of the ServiTorno company. It was evidenced that the company lacks documentation of the productive process, which prevents the standardization of work, resulting in lost times due to reprocessing due to failures in machining activities. In addition, it was observed that the work in the plant is carried out empirically based on experience of operator, which leads to an increase in production costs. The current situation of the company was analyzed based on the information collected through the unstructured interview with the manager and direct observation through face-to-face visits, subsequently the ABC methodology was applied to determine the product with the highest demand. Subsequently, the processes were identified and represented on the process map. In reference to the operational processes, process cards were used to collect information from each one, these were represented sequentially in flow diagrams and a time study was conducted to determine the standard manufacturing time of the most demanded machining. Finally, the process and procedures manual were designed with the aim of providing operators with a standardized guide for the execution of activities. This guide details in a structured way the guidelines to facilitate their development, with the aim of avoiding failures that affect the quality of the product, maintain control of production through records and improve customer satisfaction.Item Gestión por procesos en la Compañía de Investigación y Desarrollo Tecnológico Softsierra S.A.(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-02) Paredes Mejía, Andrés Estanislao; Tubón Núñez, Edith ElenaProcess management is the beginning to improve the development of work activities within a company. Therefore, obtaining standardized guidelines produces a support to achieve continuous improvement opportunities in the company's processes, with the purpose of satisfying the customer's needs and optimizing resources. The development of the present research project presents a management by processes in the company of research and technological development Software de la Sierra S.A., in charge of the commercialization of technological services of business management; the main problems of the company are generated from the fact that disorder and deficient processes are generated as a consequence of the absence of documentation, planning and adequate controls. In addition, there is no adequate control of the activities that are performed, causing the loss of financial and intangible resources, thus affecting customer satisfaction. The main objective is to have clear and concise documentation; for which methods and tools are applied to perform a systematized procedure, starting from the analysis of the current situation of the company through the survey and development of a process map that provides a global and specific vision of all the processes that are executed in the organization to proceed with the standardization and development of the manual that allows a proper development of workers in their tasks. It is for this reason that the development of a manual of processes and procedures is proposed with the objective of following a systematic process and a documented information structure for the company, which will be used as an element of orientation, consultation, training, and induction of personnel.Item Gestión por procesos con un enforque en el riesgo operacional en la empresa “INDSOL”(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-02) Cazorla Solis, Shirley Jasmin; Ortiz Guerrero, Daysi MargaritaINDSOL, recognized as a leader in the toilet paper industry, stands out for its commitment to excellence and innovation in production. Despite its position, the company faces challenges in process management, since problems related to standardization and operational risks in the manufacture of industrial toilet paper were identified. After an analysis, the need to address these problems became evident, and a process of identification and classification of strategic, operational, and support processes was initiated, followed by the creation of a process map. Focusing specifically on the operational processes, seven processes were identified and detailed in the process sheets. The investigation was extended to the identification of operational risks, using checklists and failure modes and effects analysis (FMEA). This analysis revealed seven critical risks in the processes, which were addressed through the creation of work instructions and procedures designed to provide effective solutions to each identified risk. To improve the standardization of processes, a procedures manual was developed, which provides detailed information and documents that contribute to the effective control of the processes. This comprehensive approach aims to improve operational efficiency, reduce resource losses, minimize reprocesses, and improve the overall quality of the products, thus contributing to mitigating the identified risks and strengthening INDSOL's position in the industry.Item Gestión por procesos en la empresa I.M.ESCO. de la ciudad de Ambato(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-02) Llamuca Díaz, Milton Alfredo; Rosero Mantilla, César AníbalProcess management has solidified itself as a fundamental strategic approach in the business sector, providing a comprehensive framework for continuous improvement and operational efficiency, where they seek to identify, analyze and optimize the different processes that make up their operations, from raw material input to the delivery of the final product or service. The current research project aims to propose a process management design of I.M.ESCO, addressing issues such as coordination failures with the warehouse and delays in deliveries that influence operational efficiency. To tackle these challenges, an assessment of the current production system was conducted, starting with the identification of the highest-demand product through sales analysis. The critical processes of the company were determined through the collection and analysis of process information, with the assistance of company personnel. This followed by a survey involving process sheets, flowcharts, and analytical flowcharts for each stage of the processes. Finally, a processes and procedures manual was designed for the production area of hoppers. This manual provides detailed instructions for each task and activity in the manufacturing process, serving as a comprehensive guide for driving operational improvements and optimizing production. Ultimately, it is expected that this approach will significantly contribute to achieving greater efficiency and quality in the final product of I.M.ESCO